Contact Us

Questions about your Amazon Jackpots Casino account, a purchase, gameplay, or Sweeps Coins? This page outlines the simplest ways to reach the support team and what to include so your message lands with the right details.

How to reach us (choose what fits your issue)

Support is available through a couple of different channels, depending on what you need help with. For anything that requires a paper trail - like account verification, redemption questions, or a payment follow-up - email is usually the best place to start. For quick, in-the-moment questions, live chat can be a faster option when it’s available on the site.

Email support for account, verification, and written follow-ups

Email is a good choice for:

• Account questions (login issues, profile updates, or access problems)
• Verification and identity-check follow-ups for redemption requests
• Purchase questions (including Visa, MasterCard, or bank transfer-related concerns)
• Bonus or promotion questions that are easier to answer in writing

You can reach the team at: support@amazonjackpotscasino.com

If you’re writing about a promotion, it helps to reference the specific offer name (for example, the “200% Extra with Your First Purchase” promo) and describe what you’re seeing on your end.

Live chat help when you need answers in real time

Live chat is handy for quick clarifications, basic troubleshooting, and general questions while you’re actively using the site. Availability can vary, so if you don’t see the chat option, email is the most reliable way to get help.

Contact form (message us directly through the site)

A contact form may be available on the website for players who prefer sending a message without opening their email app. This can be useful for general questions or if you want to share a short description of an issue in one place.

What to include so support can help faster

To avoid back-and-forth, include a few basics in your first message:

• Your name and the email address registered to your account
• Your username (if applicable)
• A short description of the issue, plus any error message text
• The date and approximate time the issue happened
• Any relevant details like the coin package or promotion involved, or where you got stuck in a redemption or verification step

When the question involves Sweeps Coins redemptions, it also helps to mention whether you’ve already completed identity verification and how many eligible Sweeps Coins you’re trying to redeem.

Need help now?

Use live chat for quick questions when it’s available, and email for anything account-related or that needs a written record. If you want more background on how promotions and the sweepstakes model work, you can also review the details on the Amazon Jackpots Casino home page and then reach out with any specific questions.