Terms and Conditions

These conditions of use explain the rules that apply when you access Amazon Jackpots Casino, create or use a player account, play games, participate in promotions, purchase Gold Coin packages, use Sweeps Coins where available, or request a prize redemption. They are meant to set clear expectations for both you and the operator.

By visiting the site, registering an account, or using any of the services, you agree to follow these site terms and any additional rules that apply to specific features, games, or promotions.

What these site terms cover (and why they matter)

Amazon Jackpots Casino is a sweepstakes-style social casino that uses two virtual currencies: Gold Coins and Sweeps Coins. Gold Coins are used for entertainment gameplay and are not redeemable for prizes. Sweeps Coins may become eligible for prize redemption when used according to the applicable rules, including playthrough and verification requirements.

These platform rules apply to your overall use of the website and services. Separate rules may also apply to specific promotions, redemption options, or game mechanics. When there’s a difference between general site terms and a specific promotion’s rules, the promotion’s rules typically control for that promotion.

Who can use Amazon Jackpots Casino

The platform is intended for adults only. You must be at least 18 years old, or the legal age required in your location to participate in online casino-style gaming and sweepstakes promotions (whichever is higher).

It is your responsibility to understand and follow the laws that apply where you are physically located. Access may be restricted or unavailable in certain states or regions. At the time of writing, Amazon Jackpots Casino is not available in California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, or Washington.

Setting up an account the right way

To use most services, you’ll need to register a player account. When you sign up, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own name.
• You won’t create more accounts than the operator permits.
• You won’t use someone else’s personal details, payment method, or identity documents.

The operator may refuse registrations, restrict account features, or close accounts where there is a reasonable concern about inaccurate information, duplicate accounts, or misuse of the service.

Identity checks and verification (KYC)

Amazon Jackpots Casino may request information or documents to verify your identity and confirm eligibility. This can include checks for:

• Age and identity (such as a government-issued photo identification)
• Address verification
• Payment method ownership (when relevant)
• Account security and fraud prevention

Verification may be required at registration, during account review, or before your first prize redemption request. If requested information is not provided, is incomplete, or can’t be reasonably verified, certain services may be limited, and redemption requests may not be processed.

Your responsibilities when using the account

You’re responsible for keeping your login credentials confidential and for any activity that occurs through your account. If you believe someone else has accessed your account, you should contact support as soon as possible.

Accounts are personal. They may not be shared, transferred, sold, gifted, or used on behalf of another person. Allowing another person to play through your account, or attempting to use someone else’s account, can lead to restrictions or closure.

Purchases, redemptions, and account balances

Amazon Jackpots Casino may offer the ability to purchase Gold Coin packages using available payment methods, which may include Visa, MasterCard, and bank transfer. Payment options, limits, and availability can change and may depend on location, account status, and third-party processing requirements.

Important points to understand:

• Gold Coins are virtual currency for gameplay and are not redeemable for cash prizes.
• Sweeps Coins are a promotional sweepstakes currency that may be eligible for prize redemption when earned and used under the applicable rules.
• A minimum of 100 eligible Sweeps Coins is required to request a redemption.
• Sweeps Coins must be played through 1x before they become eligible for redemption.
• Redemption requests may be reviewed before approval, including reasonable checks for verification status, promotion eligibility, account security, and compliance.

Redemption processing time can vary. In some cases, it may take up to 10 days depending on verification status, the redemption method, and any additional review needed.

Bonus terms, promotional rules, and what can change

Promotions - including welcome offers, purchase bonuses, daily login rewards, and limited-time campaigns - are typically governed by additional bonus terms that explain eligibility and how the offer works.

Examples of promotion conditions may include:

• Eligibility rules (including location-based restrictions)
• Time limits and expiration dates
• Game restrictions (certain games may contribute differently or not at all)
• Playthrough requirements (including the 1x playthrough on Sweeps Coins where stated)
• Limits on how rewards are granted (for example, rewards delivered over multiple days)

As an example of how promotion structure can work on this platform, the first-purchase offer may include Gold Coins, free Sweeps Coins, a promotional wheel spin, and additional Sweeps Coin rewards distributed over a set period (such as an 8-day “Power Boost”). Always review the offer’s specific terms before opting in or purchasing.

Promotions can be changed, paused, replaced, or removed at any time, and they may not be available in all locations or to all accounts.

Game access, device compatibility, and service availability

The operator works to keep the service available, but access to games and features can change due to maintenance, updates, provider changes, location rules, device limitations, or technical problems.

Some titles are provided by third-party studios, and the catalog may be updated at any time. Features like missions, challenges, bonus wheels, and other reward mechanics may also be adjusted, suspended, or retired.

Uninterrupted access isn’t guaranteed, and the operator isn’t responsible for issues caused by incompatible devices, outdated software, unstable connections, or factors outside its reasonable control.

Fair play rules: what isn’t allowed

Using the platform means following fair-play expectations. Prohibited behavior includes, but isn’t limited to:

• Using the service for unlawful purposes
• Providing false, misleading, or stolen information
• Fraud, collusion, or attempts to exploit promotions
• Chargeback abuse or misuse of payment methods
• Attempts to manipulate gameplay systems, promotions, or redemption processes
• Using bots, scripts, automation tools, or unauthorized software
• Allowing someone else to use your account, or using another person’s account

Where reasonable concerns exist, the operator may review gameplay, transactions, and promotion participation to protect the platform and other players.

When Amazon Jackpots Casino may restrict or close an account

The operator may refuse service or restrict access when it reasonably believes that:

• The site terms, promotion rules, or sweepstakes rules have been broken
• Verification is incomplete or inconsistent
• Account activity indicates fraud, abuse, or security risks
• The account is being used in a way that undermines fair play

Actions may include limiting features, suspending promotions, holding transactions for review, freezing redemption requests while checks are completed, or closing the account. Any action is intended to be proportionate to the issue being reviewed and consistent with the platform’s obligations.

Errors, incorrect displays, and technical issues

From time to time, the site may show incorrect information because of technical faults or human error. This may include display issues, game malfunctions, incorrect promotional pricing, bonus crediting errors, or account balance discrepancies.

If an error occurs, the operator may correct the issue and adjust the affected balances, bonus credits, or game outcomes where appropriate. When possible, this will be handled in a fair and reasonable way, based on what can be verified through system records.

Responsible gaming and player protection

Casino-style games should be treated as entertainment, not as a way to make money. If playing stops feeling fun, it’s a good idea to take a break and consider using available account controls.

Where offered, responsible gaming tools may include options such as time-outs, limits, or other restrictions. Support can also help point you to resources if you’re concerned about your play.

Ownership of site content and intellectual property

The website and its content - including design elements, logos, text, graphics, and software components - are owned by the operator or used under license. You may use the content only for personal, non-commercial access to the service.

Copying, reproducing, republishing, distributing, or commercially exploiting site content without permission is not allowed.

Third-party game studios, payment services, and linked tools

Parts of the service may be delivered through third parties, including game developers and payment processors. Their systems may have their own operational limits, downtime, or eligibility requirements.

If the site links to third-party services or uses third-party tools for specific functions, those services may be governed by separate terms and privacy practices. Amazon Jackpots Casino isn’t responsible for third-party outages or issues outside its reasonable control.

Limits on liability in plain language

To the extent permitted by applicable law, the operator isn’t responsible for losses or damages caused by circumstances such as:

• Interruptions, delays, or system outages
• Device incompatibility, connection problems, or user error
• Third-party service failures (including game or payment providers)
• Events outside the operator’s reasonable control

Nothing in these service terms is intended to limit rights that cannot be limited under applicable law.

“As is” and “as available” service - no guarantees

The website, games, and services are provided on an “as is” and “as available” basis. That means the operator can’t promise that the platform will always be available, that every feature will work perfectly at all times, or that errors will never occur.

Updates to these terms

These account rules may be updated from time to time to reflect operational changes, security updates, legal requirements, or new features. The latest version posted on the website applies from the date it is published, unless a different effective date is stated.

Checking this page periodically helps you stay current on any changes.

Related policies you should review

Other pages may apply to your use of the platform, depending on how you play and which features you use. These can include the Privacy Policy, bonus-specific rules, cookie information, responsible gaming guidance, and identity verification standards (often described as KYC or AML-related requirements).

Contacting support about these rules

Questions about these conditions of use, your account, promotions, or verification can be sent to the official support team at support@amazonjackpotscasino.com. Contacting support from the email associated with your account can help speed up account-related requests.

Using Amazon Jackpots Casino means following the rules above so the service can run fairly and consistently. Continued access to the site and services confirms acceptance of the current version of these terms.